Privacy Policy
This Privacy Policy explains how FitNeo (“FitNeo,” “we,” “us,” or “our”) collects, uses, and shares information when you use our website, applications, and related services (collectively, the “Services”). By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.
1. Information we collect
We collect information in a few ways:
Information you provide. This includes the email address you use to sign in, any display name, profile details, photos, and the content you submit — such as reviews, ratings, votes, comments, instructor or studio claims, and messages you send us. If you make a purchase, our payment processor collects your payment details on our behalf.
Information collected automatically. When you use the Services we automatically collect usage and device information, such as your IP address, approximate location, browser and device type, pages and content you view, the links and features you interact with, referring pages, and timestamps. We and our partners use cookies and similar technologies to operate, secure, analyze, and improve the Services.
Information from other sources. We may receive information about instructors, studios, and locations from publicly available sources, mapping and business-listing providers, and other partners, and we may combine it with information we already have.
2. How we use information
We use the information we collect to:
- provide, maintain, secure, and improve the Services, and develop new features and offerings;
- create and manage your account, and authenticate sign-ins;
- process transactions and manage tokens, credits, and related features;
- display and rank reviews, profiles, studios, and leaderboards, and personalize what you see;
- communicate with you — including service messages, updates, and, where permitted, promotional and marketing messages about the Services and offerings we think may interest you;
- understand how the Services are used through analytics and research;
- show, measure, and improve advertising and promotions;
- maintain trust and safety, prevent fraud and abuse, and enforce our terms; and
- comply with legal obligations and protect our rights, users, and the public.
3. How we share information
We may share information:
- Publicly. Content you post — such as reviews, ratings, display name, and public profile details — is visible to others and may appear in search engines and other surfaces.
- With service providers. We share information with vendors who perform services for us, such as hosting, payment processing, email delivery, mapping, analytics, customer support, and security.
- With partners. We may share information with advertising, analytics, and marketing partners, and with affiliates and other businesses we work with, to operate, promote, and improve the Services.
- In business transactions. If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred or disclosed as part of that transaction or its evaluation.
- For legal and safety reasons. We may share information to comply with law or legal process, to enforce our agreements, or to protect the rights, property, or safety of FitNeo, our users, or others.
- With your direction or consent. We share information when you ask us to or otherwise consent.
We may also share information that has been aggregated or de-identified so that it does not reasonably identify you.
4. Cookies and similar technologies
We and our partners use cookies, local storage, pixels, and similar technologies to keep you signed in, remember your preferences, measure and improve performance, understand usage, and support advertising. You can control cookies through your browser settings; disabling some cookies may affect how the Services work.
5. Your choices
You can update certain account information in your settings. You can opt out of promotional emails by following the unsubscribe instructions in those messages; we may still send you service-related communications. Depending on where you live, you may have additional rights regarding your information, such as the right to access or request deletion — contact us using the details below and we will respond consistent with applicable law.
6. Data retention
We retain information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes. Content you post may remain visible even after you stop using the Services.
7. Security
We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. International data transfers
We operate internationally and may process and store information in countries other than the one in which you live. Those countries may have different data-protection rules than your own.
9. Children
The Services are not directed to children, and we do not knowingly collect information from children under the age required by applicable law. If you believe a child has provided us information, please contact us so we can take appropriate action.
10. Third-party services
The Services may link to or integrate with third-party sites and services that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.
11. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised policy.
12. Contact us
If you have questions about this Privacy Policy, contact us at privacy@ratemyreformer.com.